Why didn't my scheduled report arrive?

If a scheduled report did not show up in email, work through this list in the new Bluerithm app (app.bluerithm.com).

1. Confirm the schedule is actually on. You should see a green calendar icon, and at least one project member selected as a recipient. The report must be a saved report, not a template, and the project must be active. Setup steps are in Report Delivery Schedules.
2. Check the time against the project timezone. Schedule times are based on the project timezone. If that timezone does not match the job site, the run can land at a different local hour than you expected (for example an evening time on the schedule that actually fires in the morning).
3. Narrow the report if you meant “yesterday’s work.” Turn on a date range for the previous day in the report filter and save. Without a date range, the report includes every matching item. On a large project that makes a very large PDF, which is slow and can fail to finish.
4. Look in Files as well as email. After a successful run, the PDF also appears under the project’s Files / Reports folder. If the schedule shows a last-run time but there is no file and no email, that is a delivery failure on our side, not a missing recipient — contact support.
5. Slim large reports. Include fewer systems, skip images and attachments if you do not need them, and avoid a page break after every task. You can also run the report once manually (email when complete) to confirm the smaller export works before relying on the schedule.

Related: Report Builder.